Help
Returns & refunds
Return unused items within 30 days of delivery. Faulty or wrong items are always put right.
Change of mind: 30 days
You can return unused items in their original condition within 30 days of delivery for a refund of the price you paid for them. This is in addition to your legal right to cancel within 14 days, described under Cancelling an order, and it does not replace it.
How to return something
- Write to support@arshadacc.shop with your order number and the items you are returning. You can also use the online withdrawal form.
- We reply within one business day with the return address and instructions. Returns go to our supplier partners' returns point, which may be outside your country. Please do not send returns to our registered office.
- Pack the items securely and send them within 14 days of telling us. Keep your proof of postage.
- We refund you within 14 days of receiving the items back, or of receiving your proof of postage if that comes first.
Who pays for the return
- Change of mind: you pay the cost of sending the items back.
- Faulty, damaged or not as described: we pay. We will send you a prepaid label or refund your reasonable return postage.
What is refunded
- If you cancel within the 14-day cancellation period, we refund the price of the goods and the standard delivery charge you paid. If you chose a more expensive delivery option, the extra cost is not refunded.
- If you return items after the 14-day cancellation period but within 30 days, we refund the price of the goods; the original delivery charge is not refunded.
- We may reduce a refund to reflect any loss in value caused by handling the goods more than was needed to inspect them — for example a notebook that has been written in.
- Refunds are made to the original payment method, in the currency you paid in. Your bank may take a few days to show it.
Faulty goods and your legal rights
Goods must be as described, fit for purpose and of satisfactory quality. If something is faulty, you are entitled to a remedy under the law of your country: in the United Kingdom, for example, you can reject faulty goods within 30 days for a full refund, and after that ask for a repair or replacement. Nothing on this page limits those rights. Write to support@arshadacc.shop with your order number and a photograph of the problem.