Help
Contact
Write or call. We answer within one business day.
Best for orders, returns and anything you want in writing. Please include your order number.
Telephone
Monday to Friday, 09:00–17:00 UK time. Calls from outside the UK are charged at international rates by your provider.
When we reply
We answer e-mails within 1 business day, Monday to Friday. Messages sent at the weekend are answered on the next business day.
Complaints
If you are unhappy with an order or with our service, write to support@arshadacc.shop with “Complaint” in the subject. We acknowledge complaints within 2 business days and aim to resolve them within 14 days. If we cannot, we will explain why and when you can expect an answer.
Post and returns
Please do not post returns or letters to our registered office: it is not a returns address. For a return, write to us first and we will send you the right address. Our company details are on the Legal information page.