Questions — ARSHAD & CO.

Where are orders sent from?: Orders are packed and sent by our supplier partners and may be dispatched from outside your country. See Shipping & delivery.
How long will delivery take?: Usually 2–5 business days to dispatch, then typically 7–20 business days depending on where you are. The table on the delivery page gives the range for each region.
Will I have to pay customs charges?: You may. Import duties, taxes and handling fees charged by your country are not included in our prices and are paid by the recipient.
Which currency will I be charged in?: The currency shown at checkout — US dollars, euros, pounds sterling or Canadian dollars. You can change it at the top of any page. See Payment & currencies.
Can I change or cancel my order?: Write to support@arshadacc.shop as soon as you can. Before dispatch we can change or cancel it. After delivery you have 14 days to cancel without a reason, using the online form.
How do returns work?: Unused items can be returned within 30 days of delivery. Write to us first and we will send the return address. See Returns & refunds.
Are the notebooks dated?: No. Our planners are undated, so you can start them in any week of the year.
What does gsm mean?: Grams per square metre — the weight of the paper. Our books use 80, 90 or 100 gsm paper; heavier paper generally shows less of what is written on the other side. See Paper & materials.
Are the pens and lamps in the photographs included?: No. Only the item named on the product page is included. Props are there to show size and use.
Do you sell gift cards or offer discount codes?: Not at the moment.
Something arrived damaged. What do I do?: Tell us within 14 days at support@arshadacc.shop, with your order number and a photograph if you can. We will replace it or refund it.