Help
Shipping & delivery
Where we deliver, what it costs, how long it takes, and what your country may charge on arrival.
Where we deliver
We deliver to most countries worldwide. We do not deliver to Russia, Belarus, Iran, North Korea, Syria or Cuba, or to regions under comprehensive sanctions, and checkout will not accept those addresses.
Delivery charges
Delivery is a flat charge per order, shown in the bag and at checkout before you pay. Charges below are shown in your chosen currency.
| Destination | Standard delivery | Typical delivery time after dispatch |
|---|---|---|
| United States | CA$8.09 (US$5.95) | 7–14 business days |
| Canada | CA$12.17 (US$8.95) | 8–16 business days |
| United Kingdom | CA$9.45 (US$6.95) | 7–14 business days |
| European Union | CA$10.81 (US$7.95) | 7–15 business days |
| Rest of Europe | CA$13.53 (US$9.95) | 8–18 business days |
| Australia & New Zealand | CA$16.25 (US$11.95) | 9–20 business days |
| Rest of world | CA$17.61 (US$12.95) | 10–20 business days |
Dispatch
Orders are packed and sent by our supplier partners, usually within 2–5 business days of your order. Business days are Monday to Friday, excluding public holidays. Your order may be dispatched from outside your country, and a large order may arrive in more than one parcel at no extra cost.
When your order is dispatched we e-mail you. Where the carrier provides tracking, the e-mail includes the tracking link.
The delivery times above are typical, not guaranteed. If we find we cannot dispatch your order within the time we have stated, we will tell you by e-mail and you may choose to wait or cancel for a full refund.
Import duties, taxes and customs
Because an order may come from another country, it can be subject to import duties, import VAT or sales tax and customs handling fees in the destination country. These charges are not included in our prices or delivery charges. They are set by your country's authorities, are collected by the carrier or customs on or before delivery, and are paid by the recipient. Customs checks can also add time to delivery.
- European Union: import VAT and any customs charges may be collected by the carrier on delivery.
- United Kingdom: import VAT and handling fees may be collected by the carrier on delivery for parcels sent from outside the UK.
- United States and Canada: duties, taxes and brokerage fees may be collected by the carrier on delivery.
If you refuse to pay these charges and the parcel is returned to the sender, we refund the price of the goods, less the original delivery charge and any return charges the carrier makes to us.
If something goes wrong
- Not arrived: if your order has not arrived 30 days after dispatch, write to support@arshadacc.shop. We will trace it and, if it cannot be found, send a replacement or refund you in full.
- Damaged in transit: tell us within 14 days of delivery, with a photograph if you can. We will replace the item or refund it.
- Wrong address: check your address at checkout. If you notice a mistake, write to us straight away; we can change it until the order is dispatched.