Cancelling an order

Your right to cancel

If you are a consumer, you have the right to cancel your order within 14 days without giving any reason. The cancellation period ends 14 days after the day on which you, or someone you name other than the carrier, receive the goods. If an order arrives in several parcels, it ends 14 days after the last one arrives.

To cancel, tell us clearly that you have decided to cancel: use the online withdrawal form, e-mail support@arshadacc.shop, or send the model form below. You do not have to use the model form. To meet the deadline it is enough to send your message before the 14 days end.

You can also cancel an order before it is dispatched, and we will refund you in full.

Effects of cancellation

If you cancel, we will refund all payments received from you, including the cost of standard delivery (not the extra cost of a more expensive delivery option you chose), without undue delay and no later than 14 days after the day we are told of your decision. We may wait to refund until we have received the goods back, or you have supplied evidence of sending them, whichever is earlier. We refund using the same payment method you used, and you will not be charged any fee for the refund.

Please send the goods back without undue delay and in any event within 14 days of telling us you are cancelling. We will give you the return address when you contact us. You pay the direct cost of returning the goods unless they are faulty or not as described. You are only liable for any loss in value of the goods resulting from handling them beyond what is necessary to establish their nature, characteristics and functioning.

Model cancellation form